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SHOPIFY GUIDES

Congratulations on your new Shopify store! To help you out, we have created this page full of video and text guides to help you navigate your Shopify store.

Happy selling!

G U I D E S :

Video Guides

Creating a manual discount code


To create a discount code, start from your Shopify admin and click Discounts. Click Create discount and select Discount code. You can create four different types of discount codes:

- Percentage discount, like 25% off
- Fixed amount discount such as $5 of
- Free shipping discount
- Or Buy X get Y discount, such as buy one t-shirt get the second free

Start by entering a name for the new code that the customers can enter at checkout. Avoid using any special characters like dollar signs. You can use spaces in the name so the words are separated.

To visit the step by step instructions - click here.




Re-ordering and editing product collections





Editing your store menu


Menus are a group of clickable links, called menu items. They navigate customers through your online store in an efficient and organized manner. Menu items vary from store to store, but most often you see menus made up of product collections, contact information, blogs, and anything custom to the store’s brand. The Arcezo team will set up your store's menu prior to project completion. To visit the step by step instructions - click here.




Add a sales price on your product


Setting a sale price on products and variants is a way to discount items without using a discount code. This method shows both the original price and the sale price so your customers can see the price comparison. For example, if you are having a sale and want to discount all fitness trackers, set the sale prices on your fitness tracker products so it shows both the sales price and the original price. The sales price is called the compare at price in Shopify. Seeing both prices helps offer an incentive for customers to purchase, as they see the bargain.

To visit the step by step instructions - click here.




How to login to your shopify store


Easily log in to your Shopify admin, you can do so on a desktop or on the Shopify app available for both iPhone and Android. To log in on a desktop, navigate to Shopify.com and click “Log in”. It is important to note that you do not log in by clicking “get started”. You will be provided with your 'myshopify.com' link when your site is transfered to your ownership. By clicking “get started” you will create another online store with the same email causing issues when logging in in the future. If you think you’ve created additional accounts but aren’t sure, contact Shopify Support and the team can assist you further. To visit the step by step instructions - click here.




Changing Shipping prices


Prior to your website project being completed, the Arcezo team will set up the shipping profiles as per your information so that you don't have to worry about it.

You can use your general profile to create the default settings for your shipping. If a product or variant isn’t in a custom profile, then it uses the shipping rates in your general profile.
All Shopify stores have a default general profile which includes all of your products. This means that any new product you add to your store is automatically assigned to this profile.

To visit the step by step instructions - click here.




Refunding an order


Refunding an order takes several days to process. The timeframe depends on your payment gateway. For example, if you use Shopify payments, it takes 5 to 10 business days for your customer to receive a refund. If you’re using a third-party gateway, contact their support team directly for more details on refund timelines.

Payments can only be refunded to the original payment method. This means that if an order was processed using a credit card, the refund is applied to that same credit card. If the customer can’t access the payment method, they need to contact the payment company to claim their funds.

To visit the step by step instructions - click here.




Reseting your Shopify Admin password


You can reset your login password if you forget it, or if you want to keep your account more secure. If you're the account owner, then you can send a password reset email to your staff members directly from the Shopify admin. To visit the step by step instructions - click here.




Creating automated collections


Collections help organize your products into groups, so customers can easily find what they’re looking for while navigating your online store. An automated collection uses conditions you set to automatically group products. You can use tags, types, prices, and other details as conditions. This saves you time and is especially useful if you have inventory that updates regularly.

To visit the step by step instructions - click here.




Creating an automatic discount code


You can offer your customers discounts that apply automatically at checkout and on cart. For an automatic discount to apply correctly, your customers need to add all eligible items to their carts.

You can have only one active automatic discount at any given time. Automatic discounts take precedence over discount codes, and customers can't apply multiple discounts to a single order. Customers who have an automatic discount applied to their checkout can’t use discount codes.
To visit the step by step instructions - click here.





Text Guides

Shopify Admin Overview (Dashboard)


Depending on the device you're using, you can do different things in your admin. If you log in to your Shopify admin from a browser, then you can manage all aspects of your store. If you log in to the Shopify app from your phone, then you can view your store's recent activity, update your store's catalog, and manage your orders.

To visit the step by step instructions - click here.




Editing product information


The details you provide for a product affect the way the product appears to customers, make it easier for you to organize your products, and help customers find the product. You don't have to provide every detail for each section. The Arcezo team will load all of your products and any additional related information into your store prior to launch. To visit the step by step instructions - click here.




Editing page text


If you have a Shopify online store, then you can create webpages in your Shopify admin. Webpages contain information that rarely changes or that customers will reference often, like an "About Us" page or a "Contact Us" page. To visit the step by step instructions - click here.




Adding and managing staff accounts


As the store owner, you can create individual staff members who can log in to the Shopify admin. After you create a staff member, you can set permissions and control what parts of the admin each staff member can access. To visit the step by step instructions - click here.




Managing your billing settings


From the Settings page, you can manage your billing cycle, billing information, Shopify subscription plan, store type, and store status. To visit the step by step instructions - click here.




Managing your customers


When a new customer places an order with your store, their name and information are automatically added to your customer list. You can email customers from the admin using their profile information, and depending on the circumstances, you can also manually add, edit, or delete a customer profile. To visit the step by step instructions - click here.




Fulfilling orders


Fulfill your orders by packaging and shipping products without a fulfillment service.

To visit the step by step instructions - click here.




Managing your orders


Shopify provides a large collections of options and features when managing customer orders.
To visit the step by step instructions - click here.